HELP CENTER
Here to Help
WHAT IS COMIVA?
Getting your money has never been easier. With COMIVA, you can receive your funds quickly, safely, and without the hassle of waiting for checks or dealing with banks. Whether through a digital payment or prepaid card, you can have immediate access to your funds—so you can use it when and where you need it.
WHY DID I RECEIVE AN EMAIL AND/OR TEXT MESSAGE?
You received an email or text message because an organization sent you funds. They may have sent you funds for various reasons including refund/credit due and money owed. Receiving funds through the COMIVA platform provides various methods to receive your funds.
IS IT SAFE TO CLICK THE LINK IN THE EMAIL AND/OR TEXT MESSAGE?
It is always best to practice anti-phishing best practices. If you are expecting funds from the organization sending you a payment and the beginning of the URL starts with “https://claims-prodwest.comivapay.com” the URL is from the COMIVA platform and is safe.
BANK ACCOUNT INSTANT TRANSFER
This option allows you to transfer funds to your bank account by providing your account number and routing number.
How long does it take?
Transfer times vary by bank—some may be instant, while others can take up to 3 business days. If your funds haven’t arrived after 3 business days, please contact us at support@comivapay.com.
PAYPAL/VENMO
This option allows you to transfer funds to your PayPal or Venmo accounts.
How long does it take?
In most cases, your funds will be available within minutes. In rare situations, the transfer may take a few hours. If you don’t see the funds in your PayPal or Venmo account within 24 hours, please reach out to us at support@comivapay.com.